Credit Control Courses & Training for Businesses

Build a more confident and effective credit control team with practical, tailored credit control training designed around your business. Our expert-led credit control courses equip your team with the skills, tools and techniques to manage customer accounts effectively, reduce overdue payments and improve cash flow. Our bespoke credit management training helps your team develop best practice and take a more proactive approach to getting invoices paid on time.

Tailored Training

Credit control training tailored to your team, business needs and the challenges you face.

Practical Expertise

Learn practical techniques from experienced credit control professionals that your team can apply straight away.

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What You’ll Learn on Our Credit Control Courses

Our practical credit control courses give your team the knowledge, skills and confidence to manage customer accounts more effectively. Training is tailored to your business and focuses on real-world techniques your team can apply straight away to improve processes, reduce overdue payments and support healthier cash flow.

Our credit management training will help you with:

‍✓ Effective Payment Chasing
✓ Managing Overdue Accounts
✓ Handling Difficult Payment Conversations
✓ Resolving Payment Disputes
✓ Improving Credit Control Processes
✓ Maintaining Customer Relationships

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How Our Credit Control Training Works

Understanding Your Credit Control Challenges

We start by understanding your current credit control processes, challenges and objectives, helping us identify where your team could benefit from additional skills, knowledge and support.

Tailored Credit Control Courses

Our credit control training is tailored to your business, focusing on the areas that matter most to your team. From managing customer accounts to handling difficult payment conversations, every session is practical and relevant.

Practical Skills Your Team Can Apply

Our credit management training gives your team practical tools, techniques and best practices they can put into action straight away, helping to reduce overdue payments, improve processes and strengthen cash flow.

Improve Credit Control and Strengthen Cash Flow

Strong credit control can have a positive impact across your business. By helping your team collect payments more efficiently and reduce the time invoices remain outstanding, our training can support healthier cash flow and greater financial stability. A more consistent approach to credit control can also help reduce the resources spent chasing payments and give your business greater visibility over incoming cash.

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Practical Credit Control Training for Your Team

Our tailored credit control courses are designed to develop the skills and confidence your team needs in their day-to-day roles. Through practical, relevant training, they’ll learn how to communicate more effectively with customers, approach challenging situations with confidence and make informed decisions when managing credit. The result is a more capable, consistent and confident credit control team.

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Tailored Credit Management Support

No two businesses face the same credit control challenges, which is why our approach is tailored to your team, processes and objectives. Through consultancy and credit management training, we identify opportunities for improvement and provide practical recommendations that work for your business. Whether you want to refine processes, develop your team’s skills or improve credit performance, we’ll help you put effective practices in place for lasting results.

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Customer Testimonials

See what our clients have to say about the credit control support we provide to UK businesses.

"I’ve been using My Credit Controllers for nearly 10 years, and they’ve become an absolutely essential part of our business. The team is always professional, approachable, and incredibly effective – every overdue invoice we’ve passed to them has been resolved quickly and smoothly. Quite simply, they are vital to the smooth running and continued success of our business. I highly recommend My Credit Controllers to anyone who wants a reliable, efficient, and genuinely outstanding service."

Simon Winkler

"I had an outstanding invoice from May that remained unpaid despite multiple attempts to contact the client. After reaching out to Credit Controllers in October, they managed to secure full payment promptly and without any complications. The level of service was outstanding, and I couldn’t be more impressed. While I hope I won’t need their assistance again, I would not hesitate to use their services in the future if the need arises."

Joshua Hutchinson

"We've used MCC on a regular basis to chase seriously overdue invoices that we have failed to collect ourselves. The team at MCC are super professional and regularly get positive results when chasing up our aged debt. Most of the time the early approach from MCC got a positive outcome but when we forced to make a claim via the courts MCC have guided us to a successful oucome too. We would highly recommend My Credit Controllers, they've become an extension of our own finance team!"

Paul Reames

"We had spent months wrestling with aged debtors, nobody enjoys dealing with it but it is the life blood of any business getting your cash in. Today after just three months of using MCC our ledger is clean.

An absolutely fantastic achievement, and one, I felt I had to tell anyone who wanted to know, what a great company MCC are. They do exactly what they say they will in a very professional way which delivers the right outcome.

So this is my, unprompted by the way, thanks to the Team."

Steve Watkins

"After trying to recover an invoice that was owed to my business for over 6 months I passed it My Credit Controllers, as indeed I have done in the past with difficult to recover debts. Sure enough they managed to get the entire amount plus fees and interest recovered.

Best of all the fees I pay them to recover the debt are covered by the interest compensation.

I would not hesitate in recommending them, excellent service.
"

Darren Briddock

FAQs

Get answers to common questions about our credit control courses and credit management training.

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What is included in your credit control courses?

Our credit control courses cover the practical skills needed to manage customer accounts and overdue payments effectively. Training can include credit control processes, payment chasing, handling difficult conversations, prioritising debts and improving communication with customers.

Who is credit control training suitable for?

Our credit control training is suitable for anyone responsible for managing customer payments, from employees new to credit control to experienced finance and accounts teams looking to develop their skills. Training can be tailored to different experience levels and business needs.

What are the benefits of credit management training?

Credit management training can help your team develop a more confident and consistent approach to managing credit. It can improve internal processes, strengthen customer communication, reduce overdue payments and help your business maintain healthier cash flow.

Can credit control training be tailored to our business?

Yes. Rather than taking a one-size-fits-all approach, our credit control courses can be tailored around your team, existing processes and specific challenges. This ensures the training is relevant and gives your team practical techniques they can apply in their daily roles.

Do you offer online and in-person credit control courses?

We provide flexible credit control training tailored to the needs of your business. Sessions can be delivered virtually or on-site, giving you the freedom to choose the format that suits you best. Our training can also be adapted to different experience levels and specific credit control challenges.

How can credit control training help improve cash flow?

Effective credit control helps businesses collect money owed more consistently and address overdue invoices sooner. By giving your team practical skills, clear processes and greater confidence, credit management training can help reduce late payments and improve working capital.

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