Insights & Tips

Can AI really replace human credit controllers? Discover why automation alone doesn’t resolve payment delays, improve accountability, or get invoices paid faster.

This practical UK guide explains how to write a proper invoice that helps you get paid on time. Learn exactly what to include, how to structure your invoice, the legal requirements for businesses and the additional rules for VAT invoices. You will also find simple tips for avoiding delays, preventing customer queries and improving your cash flow with a well designed invoice.

This guide explains how a solicitors letter before action works, when it can help recover overdue invoices, and how it fits within a wider credit control or debt collection process. Learn the pros, cons and smarter alternatives.

This blog explains why so many businesses offer trade credit and how it can help buyers and suppliers manage cash flow, increase sales and build stronger trading relationships. It also looks at the risks involved and shows how good credit control and debt collection practices can keep your business protected while still enjoying the benefits of giving customers time to pay.

A clear guide to the different insolvency notice codes published in official gazettes, what each code means and how they help you understand where a company is within the insolvency process.

A clear breakdown of common invoice payment terms, what they mean and why understanding these codes is essential for managing credit, setting expectations and improving cash flow.

A clear guide to the rules businesses must follow before taking an individual or sole trader to court for unpaid debts, including the required Letter of Claim, timelines and key compliance steps under the Pre Action Protocol for Debt Claims.

This guide explains how to use without prejudice correctly in business disputes, including when to use it, what it protects, common mistakes to avoid, and how it applies to debt collection and outsourced credit control. Clear examples and practical advice help businesses negotiate confidently while protecting their legal position.

My Credit Controllers understands how draining late payment can be. This guide sets out the top ten excuses people commonly use to delay paying what they owe.

Learn what to do when a customer hasn’t paid and whether you can legally reclaim goods. Discover practical steps, Retention of Title advice, and how Outsourced Credit Control and Debt Collection can help protect your cash flow.

Discover the top ten excuses customers use to delay paying invoices and learn practical ways to deal with each one. This helpful guide explains why late payment happens, how to respond confidently and when to escalate overdue invoices. Ideal for small businesses, freelancers and anyone managing credit control.

This article provides a step-by-step guide on taking legal action against companies that fail to pay debts. It covers costs, the claims process, court hearings, and enforcing judgments. It also explains how to calculate interest and fees, encouraging creditors to resolve issues before escalating to court.

The article explains the importance of monitoring and maintaining a healthy business credit score. It offers practical tips on keeping records updated, paying invoices promptly, and limiting credit applications. It also stresses the need to check customer and supplier creditworthiness to avoid financial risks.

This article explores tools and resources, such as Companies House and the London Gazette, to determine whether a business is still operating. It explains how to identify signs of financial distress and offers advice on next steps if a company has gone into administration.

This article advises on resolving disputes over invoices. It addresses common issues, such as dissatisfaction with work, claims of faulty goods, and late delivery. It provides practical solutions for resolving disputes professionally and ensuring payment while maintaining good customer relationships.

The article explains UK legislation around claiming interest and compensation for overdue invoices under the Late Payment of Commercial Debts Regulations. It details how to calculate interest, apply compensation charges, and determine whether enforcing these charges is appropriate for a given situation.

This guide helps businesses identify early warning signs of bad debts, such as late payments, poor excuses, and adverse news about customers. It stresses the importance of regular credit checks, maintaining communication, and acting quickly when financial risks are detected.

This article explains the six-year limit under the Limitation Act 1980 for issuing invoices and collecting debts. It advises on handling late invoices, including communication with customers and maintaining proper documentation, and discusses when late payment interest may be applied.

The piece explains that invoices are valid for six years under the Limitation Act 1980, provided regular contact has been maintained with the debtor. It highlights the importance of documentation and clear communication when pursuing older debts.

This article focuses on the importance of effective credit control for maintaining cash flow and avoiding bad debts. It covers best practices for chasing overdue invoices, managing credit terms, and resolving disputes, while emphasising the benefits of outsourcing credit control.